Modlily Reviews: What Customers are Saying About Modlily?



Modlily is an online fashion retailer offering a variety of clothing items including dresses, tops, swimwear and more. In this blog post, we will analyze customer reviews shared on Modlily’s Trustpilot page to understand people’s actual shopping experience with the brand. Both positive and negative views will be discussed to get a holistic perspective.

Pros of shopping at Modlily

Excellent Quality and True to Size Fit

Many customers have commented about the quality of Modlily products being very good. The materials used are durable and the construction is well-done. According to reviews, the sizes are also true to what is mentioned and fit properly without any issues.

Great Designer Styles

Modlily offers trendy and unique clothing styles designed by their in-house designers. Customers appreciate being able to find different looks that are hard to find elsewhere. The variety in collections keeps things interesting.

Fast Shipping

Multiple reviews highlighted how orders were delivered well within the promised timeline, in some cases even earlier than expected. This ensures customers receive their purchases promptly without any delays.

Good Customer Service

The customer support team is praised for being responsive, polite and efficient in resolving issues faced by shoppers. Queries get addressed quickly either through chat, email or call. Returns and exchanges are also smoothly handled.

Some Cons

Expensive Return Shipping Costs

A few individuals mentioned having to pay return shipping costs, which was deducted from their refund amounts. This return policy is not clearly communicated upfront on the website according to some.

Items Going Out of Stock

In a couple reviews, customers complained about wanting particular pieces that kept getting out of stock in their required sizes before they could place the order. This is disappointing.

Fit Issues with Some Products

Sizing can vary slightly across clothing types, so fit wasn’t always perfect based on a few comments. Exchanges helped fix this but added some hassle. Measurements could be more detailed.


Overall, Modlily receives positive reviews from most customers praising the value, quality and customer service aspects. However, there is room for improvement in the areas of return policies, availability updates and fit. Continued enhancement of these factors would help provide an even better online shopping experience on the website. But for great styles, prices and post-purchase support, Modlily remains a reliable option as per customer feedback.

This blog post analyzed customer reviews shared on Modlily’s Trustpilot page. Trustpilot is a platform where online shoppers can leave and read reviews about different brands. A total of 70+ reviews were analyzed to gain insights into the customer shopping experience with Modlily across aspects like product quality, shipping speed, returns process, customer service and more. Both positive and negatively rated reviews were considered for an impartial overview.

Link to Modlily’s website:


Q. How do I know what size to order?

A. Modlily provides an in-depth size chart on the product page for accurate size selection. Customers suggest cross-checking your body measurements against the chart for the best fit.

Q. What is Modlily’s return and exchange policy?

A. Modlily accepts returns within 30 days of delivery at the buyer’s expense. Exchanges are free of cost. Defective items can be returned for a full refund without shipping charges.

Q. What payment methods does Modlily accept?

A. Modlily accepts payments through major credit and debit cards, PayPal, Amazon Pay, Apple Pay and Shop Pay. Customers should check supported payment methods based on their location.

Q. How long does delivery take?

A. Standard shipping to US/Canada is estimated at 7-15 business days. Expedited 2-5 day delivery options are also available for a fee. International deliveries may take longer depending on the destination country.

Q. What is Modlily’s customer service like?

A. Modlily’s customer service is available via phone, email and online chat. As per reviews, queries are addressed promptly in a polite and helpful manner to resolve issues smoothly.


Written by Explore Opinions is a platform that collects genuine user opinions from sources like Google Maps. We summarize the reviews for you, so you don't have to read them all. Our intuitive categorization and summaries enable visitors get valuable insights about the products, events and places and empower them to make informed decisions.

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